Support

Questions, bug reports and feature requests are welcome. Write to support@trenno.app and we will get back to you.

When reporting a problem, it helps to include your iOS version, the app version (Settings → About) and what you did just before it happened.

Common questions

Where is my data stored?

On your iPhone, in your Trenno account on our servers, and, if you are signed in to iCloud, in the private area of your own iCloud account. The copy in your account is what syncs between your devices and survives a lost phone. See the Privacy Policy.

How do I move to a new iPhone?

Install the app on the new iPhone and log in with the same account: your data downloads on its own. You can also export a backup file from Settings and import it on the new device.

My data did not appear on another device

Check that both devices are logged in to the same Trenno account and have a connection. Changes sync in the background and can take a few minutes on a fresh install.

I forgot my password

On the log-in screen tap “Forgot password?” and enter your email address: a reset link arrives in your inbox. An account created with Sign in with Apple has no password of its own; sign in with Apple again.

How do I change my email address or log out?

Settings → Account. Changing the email or the password asks you to confirm it is you first.

How do I delete everything?

Settings → Account → Delete account, in the app or at my.trenno.app, removes your account and everything in it from our servers, and the app then removes your data from the iPhone and from its iCloud copy. It cannot be undone, so make the backup it offers first if you want to keep a copy: you can restore it in a new account. Deleting the app without deleting the account removes only its local data; the iCloud copy is then managed through your Apple ID settings (Settings → Apple Account → iCloud → Manage Account Storage).